“Our mission is to stand apart from other law firms. We do this by providing bespoke advice and solutions to our customers. By investing and incorporating technology into our services and training our employees we ensure our customers benefit from faster and more frequent communication.”
Being customer focussed is the number one priority for our firm and will allow us to build long lasting relationships with our customers and other professionals, providing not only advice but solutions, whilst maintaining a friendly and approachable presence within the local community.
Our team understand that our customers require regular communication from the solicitor. We respond to calls and emails the same day. With heavy investment in our IT systems our customers will receive frequent updates at each stage of their process. These will be sent automatically or personally from a member of our team.
We play it straight with our pricing policy. Honest and decent, we want to do the right thing for our customer and believe our honest approach will be profitable in providing a solution to our customers’ issues. As well as being honest and decent with our customers we are honest and decent with our employeesallowing us to keep positions filled ensuring there is stability amongst our teams and for our customers.
We fully understand and embrace the need for innovation in the fast-paced world of customer focus technology and will strive to develop and provide a modern service to our customers. By encouraging open collaboration with our customers and other professionals we fully understand and embrace the need for faster communications to meet everyone’s expectations.
Our customer focused approach will mean that we are available not only during normal office opening. We will provide home visits and where appropriate out of hours appointments.
With support from our investors we aim to be a stable well funding business that can focus on long-term goals and the investments they require.
Our team understand our responsibility for the social well-being of our colleagues, our partners and the wider community. We take an environmentally -responsible approach within our processes and ensure we recycle where we can.
We are fully compliant with the Solicitors Regulatory Authority and have also embraced the Lexcel & CQS quality marks to ensure we comply with best practice and solutions giving our customers and employees peace of mind.